Shipping & Returns
Please be aware that our releases are a mix of both pre-orders and in-hand products. The description of each product will be where you can find this information for any piece in question. Pre-order products are typically printed in-house and shipped out within 3-5 weeks. In-hand products will usually ship within 3-5 days.
We ship worldwide and have three different mailing service options available: UPS, USPS, and DHL. DHL will be the fastest (2-5 days), however, we have found that they commonly charge import taxes which the customer will be solely responsible for. USPS takes around two weeks and doesn't charge taxes as much as DHL. Please be prepared to pay import taxes on any order regardless, though, as it isn't entirely out of question.
We are not responsible for any package after it leaves our hands.
As we are a small team, returns aren't as easy as they normally would be for bigger companies. We'd rather not do returns at all, but sometimes we do allow them depending on the problem and reasoning.
Any item sold as a "pre-order" will not be refunded before reaching the customer. We'd be happy to to return the item after it arrives but will not be responsible for covering the shipping costs back to us.
Please contact email@example.com to inquire about a return on an order. If your return is accepted, we will issue you a return label. We will refund the order total minus the shipping cost once the product arrives back to us.