Shipping & Returns
Please be aware that our releases are a mix of both pre-orders and in-hand products. The description of each product will be where you can find this information for any piece in question. PRE-ORDER products take 6-8 weeks from the end of the pre-order period to ship. IN-HAND products will usually ship within 3-5 days.
We ship worldwide via USPS as we've seen the most consistency with it. Please be prepared to pay import taxes on any order regardless, though, as it isn't entirely out of question.
We are not responsible for any package after it leaves our hands.
If a package is returned to us for an insufficient address, we are not responsible for the reshipment; the customer will be reached out to and invoiced for a second shipping charge.
As we are a small team, returns aren't as easy as they normally would be for bigger companies. We'd rather not do returns at all, but sometimes we do allow them depending on the problem and reasoning.
Please contact firstname.lastname@example.org to inquire about a return on an order. If your return is accepted, we will issue you a return label. We will refund the order total minus the shipping cost once the product arrives back to us.